Telehealth Consultations

For clients who are unable to attend the clinic because of self isolation or not feeling comfortable in public, we have updated Body Align Physio to offer Telehealth services through our online platform Physitrack.

What is Telehealth?

Telehealth consultations are online video/audio calls between a physiotherapist and a patient. Physitrack Telehealth has been designed to work in a wide range of browsers and on a wide range of IOS and Android devices.

Telehealth provides an opportunity for patients to interact with their physiotherapist, and deliver safe and person centred rehabilitation within the home during COVID-19.

The following services are available that can be delivered by Telehealth:

- Physiotherapy management (including self assessment and treatment, education and advice and exercise based rehab)

- Individualised home exercise programs based on your injury or dysfunction

- Follow up and referral with any other health professional

Will my complaint or injury be suitable for Telehealth?

Most women’s health and musculoskeletal injuries are suitable for Telehealth physiotherapy consultations. If your injury isn’t suitable for a Telehealth consultation we will let you know, otherwise please send us an email at and we will further advise.

As a part of our Telehealth services we will still provide you education about your condition and the stage of rehab you are in, an online assessment procedure, and advise you of self treatment and exercises that will be suitable for your condition. We will be providing email support and liaising with other health care providers who are a part of your rehabilitation.

Will my Private Health Insurer or Medicare cover Telehealth appointments?

Some Australian private health insurers will be cover Telehealth consultations. We encourage you to check with your fund. Unfortunately the Medicare do cover Telehealth appointments under Enhanced Primary Care (EPC) Plans.

How do I book a Telehealth Consultation at Body Align Physio?

Head to our bookings page and click either a Telehealth initial (if you are new to the clinic), or Telehealth follow up appointment (if you are an existing patient of ours). 

Prior to booking your initial appointment, please fill out the ‘Telehealth Questionnaire’ below and return it to

For all new clients, we ask you to download the Physitrack App here onto either your mobile device or computer prior to your initial appointment. Prior to this we will set your profile up and email you once this has been completed.


For continuing clients who already use Physitrack, we can continue to use the PhysiApp for Telehealth appointments.

If you have any questions, please don’t hesitate to contact us at